Representative: Hello, Big City Electricity, how may I help you today?
Mr. Peters: I’m calling concerning my electricity bill.
Representative: May I have your account number?
Mr. Peters: Certainly, it’s 4392107.
Representative: Thank you, is this Mr. Peters?
Mr. Peters: Yes, this is Mr. Peters.
Representative: Thank you, what can I help you with?
Mr. Peters: I think I’ve been overcharged for the past month.
Representative: I’m sorry to hear that. Why do you think we charged you too much?
Mr. Peters: The bill is 300% higher than last month.
Representative: I’m sorry to hear that. Let me ask you a few questions and then I’ll see what I can do.
Mr. Peters: OK, Thank you for your help.
Representative: Of course, how much do you usually pay for your electricity?
Mr. Peters: I usually pay about $50 a month.
Representative: Thank you. and how much did we charge on this bill?
Mr. Peters: $150. I can’t understand why.
Representative: Yes, Mr Smith. Was your usage different in any way?
Mr. Peters: No, it was an average month.
Representative: I’m sorry there certainly seems to be a mistake.
Mr. Peters: Well, I’m happy you agree with me.
Representative: I’ll come out and check your meter. What’s your address Mr. Peters?
Mr. Peters: 223 Flanders St., Tacoma, Washington 94998
Representative: … and what’s your phone number?
Mr. Peters: 408-533-0875
Representative: I’m terribly sorry about the misunderstanding. We’ll do our best to change this as quickly as possible.
Mr. Peters: Thank you for your help in clearing this up.